FAQs -- Frequently Asked Questions --

Ordering

Unfortunately, due to a website technical issue, only one item can be included in a cart/order at a time and still have the shipping costs work properly.  If you are buying more than one item, please place multiple orders.  However, sometimes multiple items can fit in one box.  If you contact me prior to placing orders for two or more items, I may be able to set up a way for you to save on shipping costs.  ---  Thanks for your patience!  Bob

Videos -- You can stop a video to study it in detail. 

You can stop a video at any time by "clicking" inside it, then click again when you want it to restart. If you want to manually go back and forth, click and drag the dot on the bar below the video.   

Commissioned art -- Custom and personalized orders

Custom and personally commissioned orders are my favorite (from my salvaged wood or yours)! It is exciting to combine my creativity with your special interests (and creativity) and know the final product will be especially dear to you. Just email or call and describe what you want. I may even have some "raw" items and/or some "almost ready" items that interest you. We can explore the items via Zoom if you wish. Custom orders are exciting! I'd be happy to work with you. Also, unless the custom item has something about it that is very different from what someone else may want, my normal return policy is available. Let's talk about what you want.  

Shipping

I ship orders as soon as possible but please do look at the item's written description to see if there are special shipping considerations since size, weight, or fragility may affect processing and delivery time. Also, holidays, weather, and unexpected events (and trips) may make preparation &/or shipping times longer than stated. If you have questions, please email me. 

Shipping costs:  During check out you may see a special "Call for $ shipping quote" notice in the Shipping section for your order.  This pertains to items that are extra heavy and/or large.  Depending on where you live and specifically which item you are buying, I may be able to get you a much better shipping rate.  Please do call.  I'd love to save you some money.  

Local Pick up: BEFORE BUYING, people in the Portland, Oregon, area who wish to pick up their art in person must contact me via email (or 503-307-8292) BEFORE PURCHASE so I won't ship it and you won't be charged for shipping.  Also, when an item is reserved this way, you have a chance to see and feel the item before making a final purchase decision.  International customers be aware that shipping costs to your location AND your country's duty/VAT fees are YOUR responsibility. I do NOT pay those fees. 

Unfortunately, due to a website technical problem, only one item can be included in an order at a time.  If you are buying more than one item, please place multiple orders. Call or email me if you have questions.

Care of your art piece

Not all art items require the same care.

See the specific item’s "Description" for its care in case it varies from the following.

In general, the coatings I use to protect my art vary based on wood species and their expected use. However, most items are protected with many coatings of a durable, satin, low reflection oil-based varnish (except the areas that may come in contact with food, whose final coat is a usually a food-safe wax or oil). After the sealing coat, I apply a special blend of beeswax, Brazilian carnauba wax, mineral oil, and orange oil.
1. Most items’ beauty is best protected by dusting with a soft vacuum brush and, for some, buffing with my recommended wax.
2. As for all wood art, do NOT display it in direct sun. Strong light fades rich colors (though some colors may change over time).
3. Display away from chemicals, moisture, and high heat.
4. Wood for each item was cured until it reached a moisture content like most homes. Holes and natural cracks have either been filled or incorporated into the sculpture's design. Occasionally, over time, cracks may appear or change since home and office humidity levels vary considerably.
5. Questions? Please email me: rcpaulson@msn.com. 

Art size

Each art item's size is listed and quite accurate but may vary slightly (rarely more than half an inch difference, depending in part on how irregular the piece is).  If exact size is critical, feel free to contact me and I can verify the accuracy of what I've listed. 

Have a different question

Get in touch with me via email and I will respond as soon as possible! I know that you have many choices about where to shop, and I want to give you ever reason to shop with me. I look forward to hearing from you!